Returns And Cancellation
Return & Refund Policy
Thanks for shopping at ASCULAPMEDICALS.COM.
Return is only eligible if the instrument is damaged during transportation
Company will, at customer’s option, replace the said equipment with another of the same make and model, or issue a credit towards the customer’s account of an amount equal to the returned instrument purchase price, provided instrument is returned unused with the same original containers and packing materials within Five (5) business days of the date and time first attempted delivery for local customers. Customer has to bear the return shipping costs in case of a return.
Please note that in case a buyer asks for a refund via original payment method then we will deduct 2.5% of the order value as payment gateway fee (in case buyer made payment via a credit/debit card or net banking). If buyer paid using direct bank transfer i.e. via IMPS/NEFT/RTGS then no such deduction will be made and full refund will be provided.
For cancelling, an order simply send an email at email@example.com
Following Refund scenarios are available to customer post cancellation.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Customer will be responsible for paying for your own shipping costs for ordering and returning the item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.